Garanti, leverans och returvillkor

All Sveba Dahlen products are guaranteed to be free from defects in materials and workmanship for a period of 14 months from the shipment date. For spare parts, the warranty period is six (6) months from the shipment date.
In order to be able to receive a warranty, the equipment from the original buyer must have been purchased through a reseller from the same country.

The warranty does not cover local labor or travel costs or defects that have arisen due to incorrect installation. This includes defects and damage caused by the use of sub-standard gas, electricity with unsutible voltage, current or soild, aggressive water. The water supply must fulfill the standard hygiene requirements for drinking water systems. Sveba Dahlen’s ovens should not exceed 30 ppm chlorides. Especially not in combination with high alkaline concentrations. If in doubt, please consult your local water supply company for advice. If there are any problems with the water quality, Sveba Dahlen recommends that you use a high-quality water filter.

In case the event of a warranty claim, please contact Sveba Dahlen for a RMA. The product – or the defective part – shall be returned to Sveba Dahlen, Fristad. Support contact: svebasupport@sveba.com.

All products/parts claimed during warranty are to be forwarded to Sveba Dahlen via prepaid freight, insured and well packaged in the original packaging. Sveba Dahlen will not pay for any transport costs or transport damages connected to the transportation of the returned goods.

For every machine or spare part return, a RMA request must be sent and approved by Sveba Dahlen. Some electronic components can not be approved for return, always confirm with Sveba Dahlen Service Department for confirmation.The warranty does not cover parts that are classified as wear and tear parts. For return cases regarding machines or spare parts that are not covered by warranty a deduction from the credit note of 35% may be applicable.

Only original parts supplied by Sveba Dahlen are allowed to be used for repairs.

No warranty costs will be reimbursed if not presented in writing within two (2) weeks from the occurrence of the problem. Minor adjustments, proper installation, tightening of fittings, and instructions for how to operate and maintain the products are and shall be the responsibility of the distributor or the contracted installation company, and are not covered by this warranty.

This warranty is to be considered void:
• If the products/parts have been connected to the incorrect voltage, frequency, water pressure, air pressure, 
  steam pressure, water supply, water temperature, or steam temperature, or has exceeded the recommended kW.
• If the failure is related to misuse, negligence, external damage, or abnormal usage of the product.
• If the product has been used in any other way in discrepancy with the manual.
• If the product has been used in a way that is beyond its capacity.
• If the product has been modified.
• If Sveba Dahlen’s recommendations have not been fulfilled.

Support contact: svebasupport@sveba.com and glimeksupport@sveba.com

Shipping conditions
• Ordered products will be stored free of charge for 20 days after the delivery date from factory.
• Damage or loss that is visible must be reported immediately on receipt of the goods and noted 
  on the signed copy of the transport document or other document.
• Any hidden damage must be reported to shipping@sveba.com as soon as possible, although not later than five
  (5) days after receipt of the consignment. 
• When using FCA Incoterms, the customer is responsible for all insurance handling.

Shipping contact: shipping@sveba.com